Reference

Understand the Terms That Govern Your Account

Everything that shapes how your o00 account operates — from how we store your data to how disputes are handled — is covered in these terms.

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o00 Understand the Terms That Govern Your Account
REACH LEGAL SUPPORT

Contact Us About Policy or Account Terms

For any legal query — whether it concerns data access, account closure, or a specific clause — reach out through the channels below. Our team can direct your question to the right department within one business day.

Team online

Email Legal Team

Send a written query to our dedicated legal inbox. We acknowledge within 24 hours and provide a substantive response within three business days for data or policy matters.

Live Chat Support

Use the chat widget on o00 to raise a policy question in real time. Agents can escalate to the legal team when your question goes beyond standard account support.

Postal Correspondence

For formal legal notices, send written correspondence to our registered address. We treat postal notices as received on the date of delivery confirmation from the courier.

HOW WE HANDLE IT

Explore Our Approach to Data and Account Security

We keep your account data protected through layered security measures and clear retention rules. Here is how each core area of policy is managed on our end.

Data Handling

Personal data you submit — name, email, payment identifiers — is processed only for account operation and legal compliance. We do not sell or share your data with third-party marketing entities.

Cookie Consent

We use functional and analytics cookies. A consent banner appears on first visit; you can withdraw or adjust cookie permissions at any time through your browser settings or our preference centre.

Account Security

Accounts are protected with two-factor authentication and session-timeout rules. If we detect unusual login activity, we lock the session and send a verification prompt to your registered contact.

Retention Rules

We retain your account data for the period required under applicable financial regulation. Once that window closes and your account is inactive, we schedule data for secure deletion on a rolling quarterly cycle.

Who to Contact

Our Data Protection contact handles requests for access, correction, or erasure. Send a written request with your registered email and account reference — we respond within the statutory window.

Requesting Changes

To update incorrect personal data or request a copy of what we hold, submit a request through the legal email channel. We verify your identity before processing any data correction or export request.

Answers to Common Policy and Rights Questions

These are the questions we receive most often about our terms, your data rights, and how to take action on your account. Each answer reflects our actual process rather than a generic policy statement.

The governing law depends on the jurisdiction from which you access the platform. Access is available where local law permits, and the applicable terms are determined by the laws of your specific region at the time of use.

Submit a written data-access request to our legal email with your registered email address and account reference. We verify your identity and provide a structured export within the statutory response window.

Yes. Send an erasure request through our legal contact channel. We process it after identity verification and after confirming no outstanding legal obligation requires us to retain the data under financial regulation.

Transactions via UPI, PhonePe, and Paytm are governed jointly by our payment terms and the rules of each payment provider. Disputes about a specific transaction should reference the transaction ID and the payment rail used.

When your account is closed, we retain data only for the period required by applicable law. After that retention window, your records are queued for secure deletion on our next quarterly deletion cycle.

Send a written notice to our legal inbox describing the clause in dispute and the outcome you are seeking. We acknowledge within 24 hours and open a formal review process with a named case handler.

Yes. We send notification to your registered email address before any material change to the terms takes effect. Continued use of the account after the effective date indicates acceptance of the updated terms.

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